Terms of service
Last updated: 29/09/2026
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS ACTION AND JURY TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS. THEY ALSO CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY.
1. Overview
This website, tryvitalyse.com (the "Site"), ("Vitalyse," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Site, our products, emails, text messages, social media pages, and any related services (together, the "Services").
By visiting the Site, creating an account, or purchasing or using any of our products, you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, Age Policy, Disclaimer, and any other policies posted on the Site, all of which are incorporated by reference. If you do not agree to all of these Terms, do not use the Services or purchase our products.
2. Age Requirement
Our products are intended only for adults aged 21 or older. By using the Site or purchasing our products, you represent and warrant that you are at least 21 years of age and of legal age to purchase such products in your jurisdiction. We may require age verification at checkout or delivery, and we reserve the right to cancel any order, without liability, where we are unable to verify age or suspect a purchase is being made for, or on behalf of, anyone under 21. Please see our Age Policy for full details.
3. Our Products
Vitalyse products are nicotine-free, tobacco-free aromatherapy diffusers intended for general wellness and relaxation purposes only.
Our products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Statements on the Site have not been evaluated by the Food and Drug Administration. Our products are not smoking cessation products and are not intended for the treatment of nicotine dependence, substance use disorder, insomnia, or any other condition.
Nothing on the Services constitutes medical advice. Always consult a qualified healthcare provider before using any new wellness product, particularly if you are pregnant, nursing, taking medication, or have any medical condition.
4. Use of Products and Assumption of Risk
You agree to use our products only as directed on the packaging and the Site, and only for their intended purpose. Individuals may react differently to ingredients, and adverse reactions can occur. You should not use our products if you have any known sensitivity to any ingredient, are pregnant or nursing, have a medical condition, are taking medication, or have been advised against their use by a healthcare provider.
Do not drive, operate machinery, or engage in activities requiring alertness after use. Keep out of reach of children and pets.
By purchasing or using our products, you acknowledge that you do so voluntarily and at your own risk, and you assume all risks associated with their use, to the fullest extent permitted by law.
5. Accuracy of Information
We make reasonable efforts to ensure information on the Site is accurate. However, product descriptions, images, ingredient information, pricing, and other content may contain errors or may not be complete or current. Product images are for illustration only, and actual products and packaging may vary. Stated numbers of uses are approximate and depend on individual usage.
We reserve the right to correct errors, update information, and change or cancel orders at any time without prior notice, including after an order has been submitted.
6. Orders, Pricing, and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order for any reason, including suspected fraud, resale, inability to verify age, shipping restrictions, or pricing errors. If we cancel an order after payment has been processed, we will refund the amount paid.
Prices are listed in US dollars and may change at any time without notice. You agree to provide current, complete, and accurate purchase and account information, and you authorise us and our payment processors to charge your selected payment method for all amounts due.
7. Subscriptions and Automatic Renewal
If you choose a subscription option, you authorise us to automatically charge your payment method at the frequency and price disclosed at checkout until you cancel. Your subscription will continue automatically unless cancelled before the next billing date.
You may cancel, skip, or pause your subscription at any time through your account or by emailing. Cancellation takes effect before your next scheduled billing date if submitted before that date. We will provide any notices of renewal or price changes required by applicable law.
8. Shipping and Restricted Locations
We currently ship only to eligible locations within the United States. Some states and localities regulate or restrict the sale of inhalable products, including nicotine-free products. We reserve the right to decline or cancel orders to any location where we believe the sale may be restricted. It is your responsibility to ensure the purchase and use of our products is lawful where you live.
Title and risk of loss pass to you upon our delivery of the products to the carrier. Please see our Shipping Policy for full details.
9. Returns and Refunds
Refunds are handled in accordance with our Refund Policy, including our 30-Night Guarantee, which is incorporated into these Terms.
10. Chargebacks
If you have an issue with an order, please contact us before initiating a chargeback so we can resolve it. Filing a chargeback without first contacting us may result in cancellation of future orders and subscriptions.
11. Reviews, Testimonials, and User Content
Any reviews, comments, photos, or other content you submit ("User Content") must be truthful, reflect your genuine experience, and comply with our Review Terms. By submitting User Content, you grant us a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, display, and distribute it in any media for any purpose, including marketing.
Individual results vary. Testimonials and reviews reflect individual experiences and are not a guarantee of results.
12. Email and Text Message Communications
If you provide your email address or phone number and opt in, you consent to receive marketing and transactional communications from us, including via automated technology. Consent is not a condition of purchase. Message and data rates may apply. You can unsubscribe from emails using the link in any message, and opt out of text messages at any time by replying STOP.
13. Intellectual Property
All content on the Services, including text, graphics, logos, images, product designs, and software, is owned by or licensed to Vitalyse and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or use any content without our prior written consent.
14. Prohibited Uses
You may not use the Services: for any unlawful purpose; to purchase products on behalf of anyone under 21; to resell our products without our written authorisation; to submit false or misleading information; to interfere with the security or operation of the Site; to scrape, harvest, or collect data; or to transmit viruses or malicious code. We may suspend or terminate your access for violating these Terms.
15. Third-Party Links and Services
The Services may contain links to third-party websites or services. We are not responsible for their content, policies, or practices, and your use of them is at your own risk.
16. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS OR PRODUCE ANY PARTICULAR RESULT, OR THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VITALYSE, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES OR ANY PRODUCT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
18. Indemnification
You agree to indemnify, defend, and hold harmless Vitalyse and its owners, officers, employees, agents, affiliates, and suppliers from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of any product, your violation of any law, or your violation of any third-party rights.
19. Dispute Resolution, Binding Arbitration, and Class Action Waiver
Informal resolution. Before filing any claim, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.
Binding arbitration. If the dispute is not resolved informally, you and Vitalyse agree that any dispute, claim, or controversy arising from or relating to these Terms, the Services, or any product shall be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in [STATE] or, at your election, remotely or in your county of residence. Judgment on the award may be entered in any court of competent jurisdiction.
Class action and jury trial waiver. YOU AND VITALYSE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND VITALYSE WAIVE ANY RIGHT TO A JURY TRIAL.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court for intellectual property infringement.
Opt-out. You may opt out of this arbitration agreement by emailing within 30 days of first accepting these Terms, stating your name, address, and that you wish to opt out.
Severability. If the class action waiver is found unenforceable, this entire arbitration section shall be void, except for the jury trial waiver.
20. Governing Law
These Terms are governed by the laws of the State of without regard to conflict of law principles, and by the Federal Arbitration Act.
21. Termination
We may suspend or terminate your access to the Services at any time, without notice, for any reason, including breach of these Terms. Provisions that by their nature should survive termination shall survive, including sections on warranties, liability, indemnification, and dispute resolution.
22. Changes to These Terms
We may update these Terms at any time by posting the revised version on the Site. Changes take effect when posted. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
23. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. These Terms, together with our other posted policies, constitute the entire agreement between you and Vitalyse regarding the Services.