Privacy policy

Last updated: 20/09/2026

This Privacy Policy explains how ("Vitalyse," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit tryvitalyse.com (the "Site"), make a purchase, or otherwise interact with us, including by email, text message, or social media (together, the "Services").

By using the Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

Information you provide to us:

  • Contact details, such as your name, email address, phone number, and shipping and billing address
  • Order information, such as products purchased, order history, and payment confirmation (payment card details are processed by our payment providers and are not stored by us)
  • Age verification information, such as your date of birth or information required by our age verification provider
  • Account information, such as login details and preferences
  • Communications you send us, including customer support requests, reviews, survey responses, and any photos or content you submit

Information collected automatically:

  • Device and usage information, such as IP address, browser type, device type, operating system, pages viewed, links clicked, referring URLs, and time spent on the Site
  • Approximate location derived from your IP address
  • Information collected through cookies, pixels, tags, and similar technologies (see Section 4)
  • Session replay data, which records how you interact with the Site (such as clicks, scrolls, and mouse movements) to help us understand and improve the user experience

Information from third parties:

  • Age and identity verification providers
  • Advertising and analytics partners, such as Meta and Google
  • Payment processors and fraud prevention services
  • Shipping carriers and fulfilment partners

2. How We Use Your Information

We use your information to:

  • Process, fulfil, ship, and manage your orders and subscriptions
  • Verify your age and eligibility to purchase our products
  • Communicate with you about orders, accounts, and customer service requests
  • Send marketing emails and text messages where you have opted in
  • Personalise your experience and show you relevant content and advertising
  • Analyse how the Site is used and improve our products, Site, and marketing
  • Detect, prevent, and investigate fraud, security incidents, and illegal activity
  • Comply with legal obligations and enforce our Terms of Service and other policies

3. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

  • Service providers that help us operate our business, including Shopify, payment processors, fulfilment and shipping partners, age verification providers, email and SMS platforms, customer support tools, and analytics providers
  • Advertising partners, such as Meta and Google, who use cookies, pixels, and similar technologies to deliver and measure advertising (see Section 4)
  • Professional advisors, such as lawyers, accountants, and auditors
  • Law enforcement or regulators where required by law, or to protect our rights, property, or safety, or the rights, property, or safety of others
  • Business transferees, in connection with a merger, acquisition, sale of assets, or similar transaction

Some sharing with advertising partners may be considered "selling" or "sharing" personal information, or "targeted advertising," under certain US state privacy laws. See Section 7 for your rights to opt out.

4. Cookies, Pixels, and Tracking Technologies

We and our partners use cookies, pixels (including the Meta Pixel and Conversions API), tags, and similar technologies to:

  • Keep the Site functioning and remember your cart and preferences
  • Understand how visitors use the Site
  • Measure the effectiveness of our advertising
  • Show you personalised ads on other websites and platforms

You can control cookies through your browser settings. You can also opt out of certain interest-based advertising by visiting www.aboutads.info/choices and www.networkadvertising.org/choices, and by adjusting your ad preferences on platforms such as Facebook and Instagram. Disabling cookies may affect how the Site functions.

We honour Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information, where required by law.

5. Email and Text Message Marketing

If you opt in, we may send you marketing emails and text messages, including through automated technology. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply.

You can unsubscribe from emails at any time by clicking the unsubscribe link in any message. You can opt out of text messages at any time by replying STOP. We will not share your mobile opt-in information with third parties for their own marketing purposes.

6. Data Retention

We keep your personal information for as long as needed to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, tax, and reporting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

7. Your Privacy Rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other US states with consumer privacy laws, you may have the right to:

  • Know and access the personal information we have collected about you
  • Correct inaccurate personal information
  • Delete personal information we have collected about you
  • Obtain a copy of your personal information in a portable format
  • Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling
  • Limit the use of sensitive personal information, where applicable
  • Not be discriminated against for exercising any of these rights

To exercise these rights, email us at [EMAIL] with the subject line "Privacy Request." We will need to verify your identity before responding, which may require you to confirm information associated with your order or account. You may use an authorised agent to submit a request on your behalf, and we may ask for proof of their authorisation.

If we deny your request, you may appeal by replying to our decision with the subject line "Privacy Appeal." If you are not satisfied with the outcome, you may contact your state Attorney General.

California residents: In the past 12 months, we have collected the categories of information described in Section 1, including identifiers, commercial information, internet activity, approximate geolocation, and inferences, for the purposes described in Section 2. We have disclosed these categories to the recipients described in Section 3. We do not knowingly sell or share the personal information of consumers under 16. California's "Shine the Light" law also allows California residents to request information about disclosures to third parties for their direct marketing purposes.

8. Age Restriction and Children's Privacy

The Services and our products are intended only for adults aged 21 and over. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from someone under 21, we will delete it and cancel any associated orders. If you believe a minor has provided us with personal information, please contact us.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

We and our service providers may process and store your information in the United States and other countries, which may have different data protection laws than your jurisdiction. By using the Services, you consent to the transfer of your information to these countries.

11. Third-Party Websites

The Services may contain links to third-party websites and platforms. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Services after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us